FAQ

Most of our bags ship typically within 1-5 business days. We will send you an email once your bag has been shipped. As we ship internationally, shipping times may vary from country to country. Average shipping times are as follows: 

1. U.S. - 12-20 days

2. Canada - 16-26 days

3. Switzerland - 15-40 days

4. Norway - 13-26 days

5. Australia - 10-20 days

6. Israel - 19-32 days

7. Malaysia, Singapore - 14-30 days

Please note that due to unexpected delays, sometimes shipping times can be longer. Please allow up to one month for the bags to arrive especially during peak seasons (Christmas & other major festives). You can track your bag's shipping status here. If you have any questions, feel free to contact us at info@yonderbags.com" target="_blank" title="Email us" rel="noopener noreferrer">info@yonderbags.com.

We accept returns within 30 days of purchase. If 30 days have passed since your initial purchase, we unfortunately won't be able to offer any refunds or exchanges. To be eligible for a return, your item must be unused, in the same condition you received it, and returned with original packaging. To complete your return, we require a receipt or proof of purchase. 

To avoid unnecessary return hassles, we encourage you to contact us and inquire about the products you intend to purchase if you have any questions or concerns.

Please read our latest Returns & Refunds Policy for more information.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@yonderbags.com and send your item back to its sender's address.

Please read our latest Returns & Refunds Policy for further info.

If you would like to return or exchange an item for any reason, we request that you contact us first so that we can handle it in the most efficient way possible. To return your product, you should ship to the mailing address we'll provide via email. You will be responsible for paying your own shipping costs upon returning your item. Shipping costs are non-refundable. 

Depending on your location, timing may vary regarding how long it may take for an exchanged product to reach you. Items usually ship within a week or two, but note that delays are possible that are beyond our control. Please allow up to 4 weeks for items to reach you. If you have any questions regarding the shipping status of your items, do not hesitate to email us at: info@yonderbags.com. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item. 

Please read our latest Returns & Refunds Policy for more information.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If 1 week after we have approved your refund you still haven't received it, please contact us at info@yonderbags.com.

Please also read our Returns & Refunds Policy for more information.